FAQ
Frequently asked questions
How does the service work?
You upload your .pub files (single files, folders or ZIP archives). You preview every file for free. If it looks right, you pay and download a single ZIP with the faithful PDF and the editable PPTX of every file.
How much does it cost?
From €19 for up to 10 files to €129 for 1,000 files, PDF and editable PowerPoint in every plan. No subscription, you pay once. Above 1,000 files the service is custom, with a quote. See the pricing page for details.
If I buy a pack and use fewer files, what happens?
Every archive is independent and paid separately. If you buy Starter (up to 10 files) and convert 3, you paid Starter for that archive; the remaining 7 do not carry over to a next archive. If later you have more files to convert, you create a new archive and pick a plan again. Tip: upload all the files you need together, larger packs cost less per file.
Are my files safe?
Files are automatically deleted after 7 days (30 with the Archive+ pack) and you receive an email confirmation of the deletion. Nobody looks at the content of your documents.
Which formats do I get?
With every plan: the faithful PDF and the editable PPTX of every file, ready for PowerPoint or Canva, in one ordered ZIP. The plans differ only in how many files they cover and how long the download stays available.
Can I keep editing the layout after conversion?
Yes. With every plan you receive the PPTX of every file: open it in PowerPoint (the free web version too) or import it into Canva. Layout preserved, text stays editable.
Why do some converters cut off text or change the fonts?
Many .pub converters do not use Publisher. They read the file with an open source library, the same one LibreOffice uses, and redraw the page with their own engine. When a font in the file is not available they use a similar one; if it is even slightly wider, the text no longer fits its box and words or numbers are left off the page. PublisherRescue opens every file with Microsoft Publisher and exports it from there: text, line breaks and layout stay as the author set them, and Office fonts such as Calibri and Aptos are embedded in the PDF. You can check it in the free preview before you pay.
What if a file is password-protected?
The gallery shows a lock icon and a field for the password. We reconvert the file automatically as soon as we receive the key.
What about damaged files?
We tell you which files could not be converted and why. For recoverable cases we offer an assisted service on request.
VAT invoices, associations, public bodies?
Yes: enter your billing details at checkout and we send an invoice automatically. For public bodies and bank-transfer payments, use the quote channel (above 1,000 files or on request).
Which languages do you support?
Italian, English, German, French by email.
Do I need to install anything?
No. Everything happens in the browser. Create an account with email and password, upload your files, done.
Other questions?
Write to support@publisherrescue.com. We reply within one working day.